For customers based on countries where local & international numbering differs only.


Extensions need the international prefix to set up a call. When a customer wants to make call by using the local numbering system.


We will use Ireland as example country


1. Login to the extension where calls will be made.

2. Go to Settings - Dial Plan - Replace Rule

3. Prefix: 0(.) - We are swapping out the first 0

4. Replace: 00353$1 - with 00353 added on the first position.

5. Leave Account blank

6. Press Add


Now when dialing 0XXXXXXXXX --> 00353XXXXXXXXX



For further info, please find below how to create rules