Understanding the New "Do Not Originate" List Regulation in Ireland

Recently, the Irish regulator, ComReg, has implemented a new regulation that affects outgoing calls made using SIP Trunk services. 

The new "Do Not Originate" (DNO) list prohibits calls that originated outside of Ireland from using a local Irish number. 

This article will explain the new regulation, its purpose, and the steps that customers need to take to comply with it.

What is the "Do Not Originate" list? 

The "Do Not Originate" list is a regulation implemented by the Irish regulator, ComReg, prohibiting outgoing calls made using SIP Trunk services from using a local Irish number. This regulation is designed to prevent fraudulent calls made from outside Ireland that display an Irish number to trick people into answering the call.

Why is it important to comply with the new regulation? 

It is important to comply with the new regulation to avoid any disruption to outgoing calls made using SIP Trunk services. Non-compliance with the new regulation could result in calls made from the service not connecting if an Irish number is used to display when calling out.

How to comply with the new regulation? 

To comply with the new regulation, customers are advised to update their outgoing Caller ID to use an international number instead of an Irish number. This will ensure that outgoing calls made using the service can continue to connect without any issues. Customers should check with their SIP Trunk service provider on how to update their Caller ID.

If customers require the use of an Irish number for their outgoing calls, there is an alternative direct route carrier available that allows displaying the Irish number when calling Irish destinations. However, this carrier is a premium route and will not accept call centre traffic. It is only suitable for manual calls to known contacts who have already given their consent to receive calls from your company.

Customers can find more information on the "Do Not Originate" list on the ComReg website here: https://www.comreg.ie/industry/licensing/numbering/do-not-originate-list/

Conclusion:

The new "Do Not Originate" list regulation implemented by the Irish regulator, ComReg, is an important measure to prevent fraudulent calls outside Ireland that display an Irish number. Customers who use SIP Trunk services are advised to comply with the new regulation by updating their outgoing Caller ID to use an international number instead of an Irish number. In case customers require the use of an Irish number for their outgoing calls, they need to contact their SIP Trunk service provider for information on the alternative direct route carrier.