Megadialer Filters

Useful filters for contacts in Megadialer: -

$id

This command is used to filter the ID of a particular contact, it is often used to modify or delete a single contact.

Usage example: - $id=VUFCEELUMMP3RBEV

$phone

This command is used to filter the Phone number of a contact, it is often used to modify or delete a single contact or to delete contacts that match that phone number (including duplicates, for example)

Usage example: - $phone=34952667511

In this example we can see that after applying the filter based on the phone number, we see 3 contacts appear, one is the first call and the other two are in the duplicates export.

$task

This command is used to filter contacts that are located in a specific task. We can use it to see which contacts are in exports, email tasks or even call tasks.

Usage example: - $task=export_duplicados

$created_date

This command is used to filter those contacts that were created on a specific date. Here we can filter based on the date or even a specific time however the most practical way is filtering by day.

Usage example: - $created_date=2019-06-26T*

By default the field “$created_date” is hidden, to show it you would need to click on the 3 dots located to the left of the $id field

Now we can see the field “$created_date”

To filter on a specific date we can use the “*” (wildcard) at the end, this means "any result that matches..."

The letter “T” stants for Time

$created_date>= (Created date greater than or equal to)

This command is used to filter contacts that were created on or after a specific date.

Usage example: - $created_date>=2019-06-26T*

$$call_date=

This command is used to filter based on the date of the last call. It is useful if we want to filter on a specific date. We can also use a wildcard and also the greater than equal to filter (similar to the previous example)

Usage example: - $call_date=2019-06-26T*

$call_user= (Person that made the call)

This command is used to filter leads by the specific Agent that made the call. You can use it in conjunction with $$call_date to filter those calls made on a specific date and by a specific agent.

Usage example: - $call_user=Rob@MegacallESP

Usage example: - $call_user=Rob@MegacallESP $$call_date=2019-06-26T*

$owner= (Owner of the contact)

This command is used to filter leads assigned to a specific Agent. When it is a lead that the Agent is about to call or has a scheduled callback, the “$owner” field is populated with the Agents username, this is to avoid another agent accessing the same lead at the same time. In the event of it being a scheduled callback it would display the notification to the assigned Agent.

Usage example: - $owner=Rob*

This would show all agents that being with Rob, for example, RobMegacall, Rob, Roberto etc etc.

Usage example: - $owner=Rob@MegacallESP

This would only show agents that are called Rob within the MegacallESP tenant.

$comments> (Leads that have a comment)

This command is used to filter leads where the field “$comments” contains a value.

Usage example: - $comments>

For any further assistance please contact us at support@megacall.es.